I found your file, and I shall give it to you in 3 seconds ...

When the Guru administers, the users are hardly aware that he exists. Next best is a sysop who is loved. Next, one who is feared. And worst, one who is despised. If you don't trust the users, you make them untrustworthy. The Guru doesn't talk, he hacks. When his work is done, the users say, "Amazing: we implemented it, all by ourselves!"